Safety Culture Product Review

Overview

SafetyCulture is an Australian company specialising in developing mobile-first products that enhance workplace safety, quality, and operational efficiency. The company's platform offers comprehensive risk management and compliance solutions, enabling organisations to identify, assess, and mitigate risks effectively. The platform was identified as being adaptable to utilise for incident management. 

Since February, My Ability Pathway (MAP) has engaged SafetyCulture for incident reporting and management, streamlining processes specifically for NDIS management. Designed to ensure efficient workflows, SafetyCulture’s system allows incidents to be reported, investigated, and appropriately escalated to internal and external levels as required. The platform emphasises a 'management' focus, facilitating real-time tracking and actioning of incidents and supporting compliance with MAP policies and procedures.

Key Features

Incident Management and Actioning System

SafetyCulture’s platform allows MAP staff to report incidents through an easy-to-access app. This application integrates a custom template matching MAP’s internal policy, enhancing consistency in documentation. Once an incident report is filed, team leaders (TL) receive email alerts, prompting them to investigate and assess if an incident is reportable to bodies like NDIS, Safe Work SA, or guardians.

Streamlined Workflows and Tracking

SafetyCulture’s dashboard provides an overview of each incident, simplifying the process of tracking reports, investigations, and any subsequent actions. The platform's colour-coded progress tracking system enhances visibility, making it straightforward for any administrator to check on the status and completion of tasks.

Automated Reporting Features

When an incident or concern arises in relation to clients, the app prompts for detailed completion of the incident form and then flags for the appropriate team members. Notably, the system enables automatic link generation for reportable incidents escalated to the General Manager (GM) or relevant authorities. The digital timestamping feature allows authorised staff to access the latest updates seamlessly, even if another team member (e.g., the usual contact) is unavailable.

Heads-Up Communication and Follow-Up Actions

SafetyCulture enables MAP to manage "Heads Up" notices, providing insight into which team members have viewed and acknowledged communications or completed training. Timestamped logs ensure transparency and accountability.

Analytics

The platform includes a valuable analytics tool that breaks down incidents by type, providing insights into patterns and trends. This feature supports MAP's ongoing efforts to improve client safety and staff responsiveness.

Positives  

• Prompts for comprehensive information entry and alerts to incidents.
• Facilitates easy task allocation and tracking with a color-coded system.
• User-friendly interface for both tech-savvy and less experienced staff.
• Enables specific client-based reporting, with downloadable options in PDF or Excel.

• The system can feel cumbersome when allocating actions to multiple team members, as email notifications are not directly linked to the relevant incident report, requiring extra navigation.
• Reports, while exportable, include all data fields, making them somewhat clunky and less customisable.

Looking Ahead: A Unified Solution

While SafetyCulture has been invaluable for incident management, MAP continues to work toward implementing a fully integrated client management, scheduling, invoicing, and incident management system. This goal includes developing a unified app for clients and staff, further streamlining communication, improving management efficiency, and reducing the need for multiple platforms. SafetyCulture has laid a strong foundation in incident management, and as MAP progresses towards a more comprehensive system, we expect to build on these advances in ease of use and functionality.

Conclusion

Overall, SafetyCulture has proven to be an effective and user-friendly tool for MAP, with workflows that simplify incident management, improve accountability, and align with organisational standards. With a few minor refinements and the goal of transitioning to an all-in-one solution, SafetyCulture plays a crucial role in MAP's journey to enhanced, seamless client and operational management.